At THLUPI DIGITAL COPYWRITING, we aim to provide clear service expectations and a smooth process. However, if a dispute arises, we encourage clients to contact us directly first before initiating a chargeback.
Why We Ask for Direct Communication
Many issues can be resolved through clarification, revision requests, or additional information needed to complete the work. Contacting us directly helps both parties solve problems faster than going through payment disputes.
Chargeback Terms
If a client files a chargeback without first contacting THLUPI DIGITAL COPYWRITING to attempt resolution, the client may be required to:
- Provide proof of payment and details about the dispute, and
- Allow the service work and delivery process to continue as agreed (where possible).
Refund vs Chargeback
Refunds (where applicable) are handled according to the Refund Policy. Chargebacks may affect the client’s ability to continue purchasing services from us in the future.
Responsibilities
Clients are responsible for providing accurate information required for the writing process (such as business details, goals, target audience, and any materials needed). We are responsible for delivering the agreed writing output according to the delivery timeline.