1.1. How do I buy on the Studio 88 Website?
1.1.1. Create a personal profile/account on the Studio 88 Website by clicking on “My Account” tab;
1.1.2. Select a category of Products that appeals to you on the Studio 88 Online Store;
1.1.3.Within the category you’ll find a range of Products on offer;
1.1.4. Once you choose a Product you’ll be taken to the product page for a more detailed description along with pictures to help you make your choice, we understand every purchase is a big decision so we will try to equip you with as much information as possible.
1.1.5. Select the size and colour (if applicable) and then click on the “add to your cart” tab.
1.1.6. You will be taken to the “your cart” page, which will provide you with a summary of the Product/(s) you wish to Order and from here you can choose to continue shopping on the Online Store or to checkout and pay for your Order;
1.1.7. At checkout you will be given the opportunity to review and confirm that you are happy with your Order;
1.1.8. At Checkout you will also have to select the standard delivery option you would like to apply to your Order;
1.1.9. Once you have selected the delivery option, you will be required to provide an address for delivery, or a Click & Collect location where you would like your Order to be delivered;
1.1.10. Thereafter you will be directed to the payment page where you will be required to make payment for your total Order in full via one of the payment options;
1.1.11. Once payment has cleared in our account in full, your Order will be dispatched for delivery.
1.2. How Does Studio 88 Deliver Products?
1.2.1. Studio 88 uses a South Africa’s top Couriers to make sure you get only the best service when shopping on the Studio 88 online Store. In this case, we use Logistical Solutionist (Pty) Ltd for Door to Door delivery, and Logistical Solutionist for Click and Collect.
1.3. What are my delivery options?
1.3.1. We offer the following delivery options:
1.3.1.1. Door-to-Door Delivery;
1.3.1.2. Click and Collect
1.4. How do I track the status of my Order?
1.4.1. You can find more information about tracking your order here
1.5. How will I receive my order?
1.6. Who can sign for my order?
1.6.1. If you are unable to accept delivery of your Order or collect your Order (as the case may be) you can elect an authorised representative to do so on your behalf.
1.7. Can someone else collect my parcel?
1.7.1. If you are unable to collect your Order (as the case may be), someone else can collect on your behalf. They will need to bring your ID (or a copy) and unique code.
1.8. What will I need to do/provide in Order to accept delivery of my Order:
1.8.1. In the case of Door-to-Door Delivery:
1.8.1.1. Your or your authorised representative will be required to sign the original delivery note that accompanies your Order.
1.8.1.2. There is no need to provide any information and/or documentation, your Order will be delivered at your preferred delivery address, and if same is not delivered to you personally, we will presume that the person who accepted delivery of your Order on your behalf, who was present at the delivery address was authorised to do so.
1.9. Where do you deliver to?
1.9.1. Logistical solutionist Nationally within South Africa, Monday – Friday 8am to 5pm. Logistical Solutionist
1.9.2. Please note that we will be unable to deliver to PO Boxes.
1.10. Can I change or cancel my order?
1.10.1. We're pretty quick at picking and packing your Order, therefore we're not able to change or cancel your Order once your purchase has been confirmed.
1.10.2. If you change your mind you can return your Order, on the condition that you qualify for a return in terms of the Online Shopping Terms, which can be accessed on the Studio 88 Website.
1.11. Can I change my delivery address?
1.11.1. Once your Order has been confirmed and you would like to make a change, please contact our customer service team at onlinecs@studio-88.co.za for further assistance.
1.12. Do you offer Free Deliveries?
1.13. Can I get a refund at one of your stores when I’ve made a purchase online?
1.13.1. Yes, you can! Simply bring your item along with the proof of purchase to any of our stores. Our team will inspect the item to confirm it’s in a sellable condition. Once verified, we’ll process your refund according to our return policy.