This section explains the process from the moment a client purchases a service until delivery (and where applicable, a refund).
Step 1: Purchase Confirmation
After a client purchases a copywriting service, we confirm the order and the scope of work. The client may be asked to provide details about:
- Their business
- Their goals
- Their target audience
- Their preferred tone
- Any existing materials (if available)
Step 2: Information Gathering
We request the necessary information required to begin writing. If information is missing, delivery timelines may extend because we need those details to write accurately.
Step 3: Drafting and Writing
We write the content based on the agreed requirements. If a revision window is included in the purchase, revisions may be requested during that window.
Step 4: Delivery
We send the completed copy to the client by email. The delivery is considered complete once the content is emailed and accessible to the client.
Step 5: Review
The client reviews the content and confirms whether it meets expectations. If the service includes revisions, revision requests must be made in line with the agreed policy.
Step 6: Refund (If Applicable)
If a refund request is approved according to the Refund Policy, the refund will be processed using the original payment method, where possible, subject to the terms below.